Ricoh Americas Corporation Jobs

Come Create at Ricoh

If you are seeking a team driven by passion and purpose, come create with us at Ricoh. We are a team of information seekers and customer-obsessed collaborators who aspire to deliver the services, solutions, and technologies that empower business success. We are looking for talented, inspired individuals to join us to help drive high-performance team and our commitment to excellence.

Ricoh is an integrated solutions provider and partner that connects people and technology, creates outstanding customer experiences, and delivers innovation for businesses worldwide. We empower digital workplaces by enabling individuals to work smarter from any location and harness the power of information--how it is collected, stored, managed, and shared--to unlock the potential in every organization. We deliver services and technologies that inspire our customers' success and guide them toward a better and more sustainable future. If you are seeking a purpose-driven and passionate team, come create with us, and help drive our high-performance culture of excellence into tomorrow.

Invest in yourself

At Ricoh, you can:

• Choose from a broad selection of medical, dental, life, and disability insurance options.

• Contribute to your financial security with Retirement Savings Plan (401K), Health Savings Account (HSA), and Flexible Spending Account (FSA) investments.

• Augment your education with team member tuition assistance programs.

• Enjoy paid vacation time and paid holidays annually.

• Tap into many other benefits to enhance your health, wellness, and ongoing personal and professional development.

POSITION PROFILE

The Industry (HealthCare, Life Sciences, Banking, Insurance, Manufacturing or Retail) Solutions Specialist (ISS) support the design and execution of the account strategy working closely with the Strategic Account Director and other key account team members. Strong ability to navigate in a highly matrixed environment is required; must maintain a 360° view of all stakeholders and contributors within assigned accounts. The ISS will be accountable for driving profitable revenue growth with Ricoh’s broad industry solutions portfolio within the industry assignment. This role is a catalyst for driving the segmented portfolio and as the portfolio evolves, will further specialize to drive growth of our services and solutions. As a key team member, the ISS is responsible for gaining an understanding of the customer’s business and technology requirements, documenting those requirements, and creating a compelling business solution(s) that meet the client’s needs and achieves their desired business outcomes. The ISS will demonstrate a high degree of business acumen, technical knowledge, communication skills as well as a proven track record of driving high valued business results as an independent consultant. This role will also work with the lead design SME to ensure proper scoping and technology required and will work with the on customized solutions required by our customers.

JOB DUTIES AND RESPONSIBILITIES

Strategic thought leadership that results in differentiation

• Participate in industry related webinars, events and stay informed on trends and challenges within the assign industry.

• Understands and incorporates the Ricoh’s value proposition into everyday talk track with clients. Seen as the SME in presenting, promoting and solutioning within Ricoh’s services portfolio linking services and technology to solve customer’s business requirements.

• Ability to deliver a concise, well written business case on the solution required for each account to include a financial executive summary

• Accountable for self-development, staying current with new and developing industry trends.

Portfolio Aptitude

• Consults with the customer with a high degree of Industry/Domain/Technology expertise and knowledge in the areas of CCM, Workplace, MS, IT services, BPO and the professional services and IT services that will be required to support these offerings.

• Understands and incorporates the Ricoh’s value proposition into everyday talk track with clients. Seen as the SME in presenting, promoting and solutioning within Ricoh’s services portfolio linking services and technology to solve customer’s business requirements.

• Works independently or with other Design resources and engages technical presale Design resources or Implementation Subject Matter Experts in more complex/specialized technology solutions. Utilizes the engagement process to obtain additional resource expertise

• Performs the discovery and design necessary to implement a solution that will meet client needs. Must be able to run the discovery and design from idea to implementation with support of the design lead.

• Works directly with the Digital Services Center to submit innovation ideas as required.

Ability to research and network

• Encourages and builds positive relationships and communicates effectively with all co-workers and outside vendors. Routinely creates a helpful and positive work culture.

• Able to call on clients to develop new business level relationships to increase RICOH's revenue share in assigned accounts. Drives to meet or exceed assigned revenue and target metric objectives within assigned accounts.

Generate long-term growth

• Ability to generate new sales opportunities within assigned accounts working in a team selling environment.

• Participates in frequent communication of activities and account status with assigned account team.

• Follows Ricoh's Methodology Framework to ensure that projects are accurately scoped and delivered in line with customer expectations. Must work with across the design, project management, operations, and implementation teams to ensure all pricing components have been included and level of effort is accurate.

Pay Rate Range $118k - $140K per year.

Commission Eligible

QUALIFICATIONS (Education, Experience, and Certifications)

Typically Required:

• Four-year college degree preferred, or equivalent experience in a related field

• Requires 5+ years demonstrated success acting as a SME within the Industry

• Experience in supporting consultative solutions, selling to a variety of functional areas and lines of business within large complex accounts (hunting and farming) directly and through partners.

• Experience working within a team selling environment, ability to gain alignment and support from multiple cross-functional areas.

• Must have excellent presentation skills, both written and verbal.

• Must be experienced in setting goals by defining and prioritizing specific, realistic objectives.

• Strong project management skills.

• Relevant industry and solution certifications

Ricoh is an EEO/Affirmative Action Employer -- Minorities/Women/Protected Veterans/Disabled.