Job Information
Ricoh Americas Corporation Office Support Specialist in New York, New York
This position will perform and assist with various customer support tasks in multiple client facilities. Support tasks include reception, mail, shipping, receiving, facilities coordination, courier driving, AV assists and various administrative tasks at multiple locations in Westchester and NYC areas. This versatile role works a flexible schedule to cover time off requests for onsite staff. This employee will gain a knowledge of all daily operations and services offered within the account. This is an exciting position with various duties for someone who embraces a consistently changing environment.
JOB DUTIES AND RESPONSIBILITIES
Provides, executes, and supports all aspects of required services, which entails traveling to and from various sites (up to 7) in the NYC and Westchester area.
Support Managers with the implementation of new customer sites to include process development/improvement and best practices sharing
Provides feedback and suggestions to management to improve existing processes and procedures including validation of current procedures and correct site documentation.
Assist in the collection of data and is knowledgeable on the tools and methods used for the Monthly Management Report such as forms, logs, and excel
Provide reception coverage in corporate environments as needed during absences
Provide backup courier driving as needed during absences
Perform mail/ship tasks including scanning and input of items into customer database
Utilize customer lockers for customer pickup and retrieval of items (laptops, packages, etc)
Must be able to lift up to 50lbs and stand/walk for extended periods of time within sites
Knowledge and ability to troubleshoot Audio Visual Equipment as needed
Maintains records for management reports and inventories of supplies.
Technical skills/knowledge of Microsoft Excel and computer experience is a must.
Maintain the highest levels of customer care while demonstrating a friendly and cooperative attitude in this customer-faced environment
Performs other duties as assigned, including management assistance
QUALIFICATIONS (Education, Experience, and Certifications)
Requires high school diploma or GED and 1-2 years of related work experience.
Requires clean, valid driver's license
Demonstrate competency in computer skills including proficiency in MS Office Suite
Come Create at Ricoh:
If you are seeking a team driven by passion and purpose, come create with us at Ricoh. We are a team of information seekers and customer-obsessed collaborators who aspire to deliver the services, solutions, and technologies that empower business success. We are looking for talented, inspired individuals to join us to help drive high-performance team and our commitment to excellence.
Ricoh is an integrated solutions provider and partner that connects people and technology, creates outstanding customer experiences, and delivers innovation for businesses worldwide. We empower digital workplaces by enabling individuals to work smarter from any location and harness the power of information—how it is collected, stored, managed, and shared—to unlock the potential in every organization. We deliver services and technologies that inspire our customers’ success and guide them toward a better and more sustainable future. If you are seeking a purpose-driven and passionate team, come create with us, and help drive our high-performance culture of excellence into tomorrow.
Invest in Yourself:
At Ricoh, you can:
Choose from a broad selection of medical, dental, life, and disability insurance options.
Contribute to your financial security with Retirement Savings Plan (401K), Health Savings Account (HSA), and Flexible Spending Account (FSA) investments.
Augment your education with team member tuition assistance programs.
Enjoy paid vacation time and paid holidays annually
Tap into many other benefits to enhance your health, wellness, and ongoing personal and professional development.
EEO/Affirmative Action Employer -- M/F/Disability/Veteran