Job Information
Ricoh Americas Corporation Field Technician in Mississauga, Ontario
Are you interested in diagnosing and repairing electro-mechanical devices?
Do you enjoy problem solving (troubleshooting)?
Do you enjoy working independently but with team support?
Do you enjoy customer service?
Do you enjoy ongoing learning and or learning different products and technologies?
If you can answer yes to these questions this position is for you?
The Service Repair Technician will be responsible to diagnose and repair multi function and print devices to the passive component level.
Objectives in this technical position, you will provide onsite diagnostic, repair, and deployment services to our local clients. You will work in a fast-paced environment, responding to and resolving client requests with a focus on exceeding our customer’s expectations. You will be constantly learning new technology and be driven to learn and grow in your role every day.
A successful candidate will also be able to manage their territory, parts inventory, and complete reports for service calls. They will also need to be able to install or oversee the installation of equipment according to the manufacturer's specifications. We also expect the candidate to be mechanically inclined, and to be proficient in basic computer and networking skills.
As part of the job requirements, you will be setting up, servicing and connecting photocopiers and multifunction units to print and scan with standard office software applications, though this is not an IT position. You will also be shipping and receiving parts and toner. You must also be able to lift equipment, if needed, and possess a valid driver’s license.
Qualifications:
Analytical – Collects, comprehends, and applies knowledge gathered from experience.
Problem Solver - Identifies and resolves problems in a timely manner.
Customer Service – Proven ability to manage difficult and/or emotional customer service situations.
Communication – Speaks and writes in clear and persuasive language in positive or negative situations.
Teamwork - Contributes to building a positive team spirit.
Organizational Support - Completes administrative tasks thoroughly and on time, while following organizational best practices
Time Management - Prioritizes and plans work activities efficiently
Punctuality – Takes pride in being at work and ready for work on time and arriving at customer sites on time.
Dependability - Follows instructions and procedures, and responds to management direction positively.
Lifting up to 25KG
Standing/kneeling for extended periods of time
Intermediate knowledge of computer system
Capable of performing mechanical repairs
Very familiar with computer programs i.e. Microsoft Office
Electronics Diploma/Vocational school
Fully licensed (G)
Come Create at Ricoh:
If you are seeking a team driven by passion and purpose, come create with us at Ricoh. We are a team of information seekers and customer-obsessed collaborators who aspire to deliver the services, solutions, and technologies that empower business success. We are looking for talented, inspired individuals to join us to help drive high-performance team and our commitment to excellence.
Ricoh is an integrated solutions provider and partner that connects people and technology, creates outstanding customer experiences, and delivers innovation for businesses worldwide. We empower digital workplaces by enabling individuals to work smarter from any location and harness the power of information—how it is collected, stored, managed, and shared—to unlock the potential in every organization. We deliver services and technologies that inspire our customers’ success and guide them toward a better and more sustainable future. If you are seeking a purpose-driven and passionate team, come create with us, and help drive our high-performance culture of excellence into tomorrow.
Invest in Yourself:
At Ricoh, you can:
Select the medical, dental, life, and disability insurance coverage that fits your needs.
Contribute to your financial security with Ricoh Canada’s Retirement plan, with company matching contributions.
Augment your education with team member tuition assistance programs.
Enjoy paid vacation time and paid holidays annually.
Tap into many other benefits to enhance your health, wellness such and ongoing personal and professional development.