Ricoh Americas Corporation Jobs

Specialist, RFS Lease Maintenance

POSITION PROFILE

Responsible for evaluating and performing maintenance requests submitted to RFS. Maintains the integrity of the internal lease deck by auditing customer lease agreements, monitoring a series of Infolease reports and updates Infolease. Advises non-FSB users on internal lease policy and works together with Sales, Customer Administration and Accounting to initiate or resolve customer billing issues.

Job Duties and Responsibilities

• Reviews and audits Customer paperwork, lease agreements and associate documents

• Reviews and audits requests to modify lease billing to ensure paperwork supports these changes.

• Modifies internal lease billing in Infolease in accordance with customer signed documents.

• Reviews requests for customer credits to ensure proper approvals based on O-15 policy have been obtained.

• Provides internal lease support on lease billing related questions.

• Serves as a resource for IT on internal lease testing/updates.

• Facilitates conference calls as needed to resolve customer billing issues.

• Responsible for maintaining a number of monthly internal lease reports.

• Works directly with sales on refinance opportunities.

• Performs other duties as assigned.

QUALIFICATIONS (Education, Experience, and Certifications)

• Requires high school diploma. Preferred, bachelor's degree.

• 5-7 years of business process, leasing customer service-related training experience required.

• Ability to multi-task and handle projects simultaneously

• Strong verbal and written communication skills, ability to listen attentively and express ideas clearly and concisely.

• Extremely organized and able to meet deadlines.

• Strong analytical skills

KNOWLEDGE, Skills, And Abilities

• Advanced Excel Skills required.

• Ability to work within a team.

• Ability to work cross-functionally with all departments within Ricoh.

• Knowledge of principles of leasing and basic accounting principles

• Strong Written and Verbal Communication skills

• Full understanding of leasing and lessor relationships

Working Conditions, MENTAL AND PHYSICAL DEMANDS

• Typically works in an office environment with adequate lighting and ventilation and a normal range of temperature and noise level,

• Work assignments are diversified, new alternatives are regularly developed, and examples of past precedent are used to resolve work problems. New alternatives may be developed to resolve problems.

• A frequent volume of work and deadlines impose strain on a routine basis.

• Minimal physical effort is required. Work is mostly sedentary but does require walking, standing, bending, reaching, lifting, or carrying objects that typically weigh less than 10lbs. (e.g., papers books, files and small parts, etc)

• Requires moderate dexterity regular application of basic skills (calculator, keyboard, hand tools, eye/hand coordination)

The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, skills, efforts or working conditions associated with a job.

Come Create at Ricoh:

If you are seeking a team driven by passion and purpose, come create with us at Ricoh. We are a team of information seekers and customer-obsessed collaborators who aspire to deliver the services, solutions, and technologies that empower business success. We are looking for talented, inspired individuals to join us to help drive high-performance team and our commitment to excellence.

Ricoh is an integrated solutions provider and partner that connects people and technology, creates outstanding customer experiences, and delivers innovation for businesses worldwide. We empower digital workplaces by enabling individuals to work smarter from any location and harness the power of information—how it is collected, stored, managed, and shared—to unlock the potential in every organization. We deliver services and technologies that inspire our customers’ success and guide them toward a better and more sustainable future. If you are seeking a purpose-driven and passionate team, come create with us, and help drive our high-performance culture of excellence into tomorrow.

Invest in Yourself:

At Ricoh, you can:

• Choose from a broad selection of medical, dental, life, and disability insurance options.

• Contribute to your financial security with Retirement Savings Plan (401K), Health Savings Account (HSA), and Flexible Spending Account (FSA) investments.

• Augment your education with team member tuition assistance programs.

• Enjoy paid vacation time and paid holidays annually

• Tap into many other benefits to enhance your health, wellness, and ongoing personal and professional development.

EEO/Affirmative Action Employer -- M/F/Disability/Veteran